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Global managed services for modern always-on support

Global Managed Services

Using Global Managed Services enables enterprises to connect with employees, partners, and customers in real time, providing optimal, adaptive digital services. These services also protect enterprise data. Whether your customers need a live chat or an online support ticket, Global Managed Services can handle them for you. Find out more about this service today!

Let’s start. Let’s explore the benefits of Global Managed Services.

Modern Managed Services

Today, a modern managed service provider (MSP) is a technology partner, not just a technical service. The traditional MSP model viewed technicians as “tech leaks” and not as partners. This model is no longer appropriate for growing companies that need to maximize their investments in people, processes, and tools. In fact, MSPs are the future of technology support. This article explains the role of a Modern MSP.

Another popular Managed Service is service desk solutions. Not all service desks are created equal, so it is crucial to understand what is included. If disaster does occur, you need a provider that has an IT disaster recovery plan in place. A good MSP will provide you with a tailored disaster recovery plan and be there to handle the aftermath.

The modern workplace has made it easier than ever for people to shop, work, and do just about anything, anywhere. That means that companies need to have their systems up and running around the clock. This requires modern Managed Services, which differ from the “break/fix” and “disaster recovery” model of a decade ago. 

The modern model of support has changed the landscape of technology services. From traditional “break/fix” and “disaster recovery” models today Managed Services are not just available 24×7 but are also creating value through automation, cloud adoption, and blended costs for multi skill sets required to manage a heterogeneous environment.

Global connectivity

With global network connectivity options, businesses can stay connected with their customers, partners and employees in real time. Managed Services can help remove organizational barriers and inefficiencies associated with legacy systems and processes. They offer resilient and scalable network access for distributed applications and help enterprises protect their enterprise’s data.

7 areas of excellence

Modern managed services providers must excel in seven key areas, including 

  1. Security
  2. Strategy
  3. Infrastructure
  4. Communications
  5. Interoperability
  6. Business continuity
  7. Training. 

Ultimately, a managed service provider should be a Technology Service Partner, assembling all the components to deliver the right services. In order to achieve this goal, you need to partner with a managed services provider who is a Technology Solutions Provider (TSP), a combination of managed services and a technology consulting firm.

What Relevantz Can Do for You

We help customers manage skill complexity, delivery risk, the regulatory landscape, cost efficiency, automation, and innovation through outsourcing maintenance of existing infrastructure, infra support, cloud, and agile managed services. We also support customers who need legacy application support and reduce the cost of modernization. Our fully managed service support model helps protect the domain knowledge of your existing workforce and helps to address the talent gap.