Customer Experience
Reimagine your digital customer journey and experience
Customer Experience
Reimagine your digital customer journey and experience
Siloed customer experiences with a lack of digital technology orchestration leads to customer dissatisfaction and revenue loss for an organization. Our customer experience design capabilities will help your organization reimagine its digital customer journey and create a seamless experience that drives customer delight and revenue growth.
Our abilities to understand and analyze your current customer journey map leads us into recommendations for a well-orchestrated and seamless digital experience that meets your customer needs.
-
CX Strategy
Our versatile experience across multiple industries and the ability to orchestrate digital solutions is the backbone to our strategy and advisory services. This will help your organization lay the foundation for an improved customer experience and act as a blueprint for the way forward.
Our services include:
Foundational Digital StrategyCompetitive Benchmarking, Trends Analysis, and AuditDesign Thinking and Rapid Visualization Workshops -
Customer Multiexperience
Multiexperience development involves creating fit-for-purpose apps based on touchpoint-specific modalities, while at the same time ensuring a consistent user experience across touchpoints. With our digital experience and research using technologies and patterns like Progressive Web Apps (PWA), Conversational Platforms, Voice Apps, Wearables, and IoT, we develop specific experiences that work seamlessly across touchpoints that your customers and employees interact with, every day.
-
Experience Design
Technology and product leaders who ignore user feedback from customers or employees are not able to establish the primary role that experience design plays in creating a competitive difference and customer satisfaction. We design innovative experiences that make every interaction seamless, efficient and enjoyable for end users.
Blog
How chatbots can help you supercharge conversions
From the first inquiry about a product to searching for a solution or logging a service ticket, chatbots assist a customer in real time to ensure they receive what they need when they need it.
A realistic approach to gamification success
Gamification is no longer the new kid on the block. In 2011, Gartner had predicted that gamification had reached the peak of expectations and was headed into the “trough of disillusionment” in its hype cycle.
How chatbots can help you supercharge conversions
From the first inquiry about a product to searching for a solution or logging a service ticket, chatbots assist a customer in real time to ensure they receive what they need when they need it.
A realistic approach to gamification success
Gamification is no longer the new kid on the block. In 2011, Gartner had predicted that gamification had reached the peak of expectations and was headed into the “trough of disillusionment” in its hype cycle.
SUCCESS STORIES
Multichannel Experience Solution
Multichannel-equipped claims processing platform solution drives superior digital customer experience and resulted in these outcomes for a leading device insurance provider:
SUCCESS STORIES
Multichannel Experience Solution
Multichannel-equipped claims processing platform solution drives superior digital customer experience and resulted in these outcomes for a leading device insurance provider:
SUCCESS STORIES
Conversational Platform Solution
Channel-less solution using an intelligent conversational platform helps an eCommerce client achieve:
SUCCESS STORIES
Conversational Platform Solution
Channel-less solution using an intelligent conversational platform helps an eCommerce client achieve:
SUCCESS STORIES
Multichannel Experience Solution
Multichannel-equipped claims processing platform solution drives superior digital customer experience and resulted in these outcomes for a leading device insurance provider:
SUCCESS STORIES
Multichannel Experience Solution
Multichannel-equipped claims processing platform solution drives superior digital customer experience and resulted in these outcomes for a leading device insurance provider:
SUCCESS STORIES
Conversational Platform Solution
Channel-less solution using an intelligent conversational platform helps an eCommerce client achieve:
SUCCESS STORIES
Conversational Platform Solution
Channel-less solution using an intelligent conversational platform helps an eCommerce client achieve: