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Customer Experience

Reimagine your digital customer journey and experience

Customer Experience

Reimagine your digital customer journey and experience

Siloed customer experiences with a lack of digital technology orchestration leads to customer dissatisfaction and revenue loss for an organization. Our customer experience design capabilities will help your organization reimagine its digital customer journey and create a seamless experience that drives customer delight and revenue growth.

Our abilities to understand and analyze your current customer journey map leads us into recommendations for a well-orchestrated and seamless digital experience that meets your customer needs.

Blog

How chatbots can help you 2

How chatbots can help you supercharge conversions

From the first inquiry about a product to searching for a solution or logging a service ticket, chatbots assist a customer in real time to ensure they receive what they need when they need it.

A realistic approach to gamification

A realistic approach to gamification success

Gamification is no longer the new kid on the block. In 2011, Gartner had predicted that gamification had reached the peak of expectations and was headed into the “trough of disillusionment” in its hype cycle.

How chatbots can help you 2

How chatbots can help you supercharge conversions

From the first inquiry about a product to searching for a solution or logging a service ticket, chatbots assist a customer in real time to ensure they receive what they need when they need it.

A realistic approach to gamification

A realistic approach to gamification success

Gamification is no longer the new kid on the block. In 2011, Gartner had predicted that gamification had reached the peak of expectations and was headed into the “trough of disillusionment” in its hype cycle.

SUCCESS STORIES

Multichannel Experience Solution

Multichannel-equipped claims processing platform solution drives superior digital customer experience and resulted in these outcomes for a leading device insurance provider:

A 5% improvement in First Pass Yield (FPY), producing $1.5M in annual CSR labor savings
$400K savings per year in new carrier onboarding costs

SUCCESS STORIES

Multichannel Experience Solution

Multichannel-equipped claims processing platform solution drives superior digital customer experience and resulted in these outcomes for a leading device insurance provider:

A 5% improvement in First Pass Yield (FPY), producing $1.5M in annual CSR labor savings
$400K savings per year in new carrier onboarding costs

SUCCESS STORIES

Conversational Platform Solution

Channel-less solution using an intelligent conversational platform helps an eCommerce client achieve:

A 50-second reduction in First Reply Time – from 60 seconds to 10 seconds
A 30% reduction in contact center call volume

SUCCESS STORIES

Conversational Platform Solution

Channel-less solution using an intelligent conversational platform helps an eCommerce client achieve:

A 50-second reduction in First Reply Time – from 60 seconds to 10 seconds
A 30% reduction in contact center call volume

SUCCESS STORIES

Multichannel Experience Solution

Multichannel-equipped claims processing platform solution drives superior digital customer experience and resulted in these outcomes for a leading device insurance provider:

A 5% improvement in First Pass Yield (FPY), producing $1.5M in annual CSR labor savings
$400K savings per year in new carrier onboarding costs

SUCCESS STORIES

Multichannel Experience Solution

Multichannel-equipped claims processing platform solution drives superior digital customer experience and resulted in these outcomes for a leading device insurance provider:

A 5% improvement in First Pass Yield (FPY), producing $1.5M in annual CSR labor savings
$400K savings per year in new carrier onboarding costs

SUCCESS STORIES

Conversational Platform Solution

Channel-less solution using an intelligent conversational platform helps an eCommerce client achieve:

A 50-second reduction in First Reply Time – from 60 seconds to 10 seconds
A 30% reduction in contact center call volume

SUCCESS STORIES

Conversational Platform Solution

Channel-less solution using an intelligent conversational platform helps an eCommerce client achieve:

A 50-second reduction in First Reply Time – from 60 seconds to 10 seconds
A 30% reduction in contact center call volume

Let us know how we can engineer outcomes for you