How AgentForce Turns Salesforce CRM into a Smart Customer 360 Engine
Discover how AgentForce integrates with Salesforce CRM to deliver predictive insights and a smarter Customer 360 experience. Enterprises in retail, manufacturing, and financial services have invested over $100 billion in Salesforce CRM systems. Yet research indicates that nearly 90% of collected customer data remains unused — a phenomenon data scientists […]
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How AgentForce Turns Salesforce CRM into a Smart Customer 360 Engine
Discover how AgentForce integrates with Salesforce CRM to deliver predictive insights and a smarter Customer 360 experience. Enterprises in retail, manufacturing, and financial services have invested over $100 billion in Salesforce CRM systems. Yet research indicates that nearly 90% of […]
Maximizing CRM ROI: Why AppOps and Agentforce Are the New Imperatives for Salesforce Success
Learn how combining AppOps with Agentforce agents transforms Salesforce CRM into a proactive, intelligent engagement engine boosting revenue, efficiency, and customer satisfaction. he enterprise CRM system, particularly a platform as robust as Salesforce, represents a significant investment. However, the true […]
From Chatbots to Autonomous Agents: Why Agentforce is the Smart Evolution for Enterprise AI
Agentforce is redefining enterprise AI by moving beyond basic chatbots to intelligent, autonomous agents that proactively support customers and empower employees with smart AI helpers. We’ve all encountered chatbots, whether as customers or as technologists deploying them. But today’s businesses […]
Agentforce in Action: How Smart AI Helpers Are Changing Customer and Employee Experiences
Agentforce’s AI agents, unlike scripted chatbots, deliver intelligent, autonomous interactions that enhance both customer and employee experiences. Learn how this AI shift improves satisfaction, efficiency, and engagement. Most AI tools today are glorified FAQ bots. They answer questions, but they […]
Accelerating Growth with Salesforce Commerce Cloud: Best Practices for a Future-Ready E-Commerce Stack
Traditional ecommerce platforms struggle with innovation, speed, and personalization. Learn how Salesforce Commerce Cloud when used with best practices can drive scalable, future-ready growth. Digital commerce is undergoing a major transformation. Today’s consumers are sophisticated. They demand hyper-personalized experiences, seamless […]
Composable Commerce + Agentforce: Building AI-Powered, Headless Storefronts for Tomorrow’s Shoppers
Agentforce, composable commerce, AI-powered commerce, AI copilot, digital commerce, Salesforce Commerce Cloud, intelligent commerce, headless storefronts, future-proof retail, personalized shopping Five years ago, a ‘great’ online shopping experience meant the website didn’t crash. Today? Customers roll their eyes if you […]
Beyond Implementation: Building AI-First, Outcome-Driven CRM Solutions for the Modern Enterprise
Traditional CRM systems are no longer enough. Explore how AI-driven ecosystems are redefining customer engagement by overcoming integration, data, and organizational challenges. Traditional CRM implementations have reached their limit. In the past, CRM projects focused on configuring software, adding new […]
Reimagining Digital Commerce: How AI and Composable Architectures Are Shaping the Future of Retail
This article explores how AI and composable architectures are revolutionizing digital commerce by delivering hyper-personalization, agility, and seamless brand experiences. Learn how retailers can innovate, adapt, and thrive in a tech-driven future. Retail is at a turning point. Today’s shoppers […]
The Top 6 Challenges Building Material Suppliers Face — and Tech Solutions That Solve Them
Discover the key challenges building material suppliers face and the tech solutions that can help streamline operations, boost sales, and enhance customer satisfaction. The building materials supply industry faces increasing pressure on multiple fronts. High price sensitivity, fluctuating tariffs, and […]
4 GenAI Capabilities Now in Every Retailer’s Reach (And None of Them Are Chatbots)
Learn about the GenAI tools that can boost sales, enhance customer insights, and transform your retail strategy. Until recently, the most powerful AI tools for boosting retail revenue were available only to tech giants with retail operations (you know who […]
Application Architecture Showdown: Microservices, Monolith, or Modular Monolith
Discover the best-suited architecture — microservices, monolith, or modular monolith — for your legacy modernization or new application projects. Monolithic architecture, while useful, does have its set of complexities, however: When it comes to modernizing your legacy applications, you may think […]
How to Increase Developer Productivity with GenAI – We’ve Done It
GenAI is revolutionizing software development by optimizing key phases of the SDLC. Learn how tools like GitHub Copilot can streamline coding, enhance productivity, and drive faster time to market. GenAI is transforming industries across the board, and software development is […]
How Third-Party Digital Asset Custodial Wallets Integrate with Traditional Banks
Learn how to seamlessly integrate third-party digital asset wallets into traditional banking for secure crypto management. The successful integration of digital asset custodial wallets into traditional financial systems is a challenge that many investment banks and other financial institutions are […]
Navigating Legacy Modernization: Identifying the Best First Application to Upgrade
Discover how to determine the optimal first mover for application modernization to drive favorable business results. Updating your enterprise applications might seem intimidating, but it’s crucial for staying ahead. With the rise of cloud computing, artificial intelligence, and mobile devices, […]
Relevantz Treehouse of Horror: 3 Spooky Tales from the Banking Sector
Venture into the hidden horrors of outdated banking technology, where monstrous mainframes and ghastly codes lurk. Can modernization save the day? Step into the unseen world of banking technology — where digital specters and monstrous mainframes await. In three chilling […]
Simplifying GenAI Data Management with Microsoft’s All-in-One Platform
Discover how Microsoft Fabric simplifies data management for enterprise GenAI solutions, streamlining data integration, improving decision-making, and reducing costs. We all know the power of enterprise GenAI solutions, as highlighted in our previous blog on Industry Use Cases of Gen […]
From Quick Fixes to Enduring Success: A Lasting Application Modernization Approach
Discover the importance of a focused and sustainable approach to legacy modernization, which entails understanding the “why” and “how” of modernization before implementing new technologies like cloud and containers. Abraham Lincoln once said, “If I only had an hour to […]
Sustainability Is Imperative for Businesses – The Cloud Can Help
Go through this blog to learn how the cloud is essential to sustainability efforts and what the big public cloud providers are doing to make their operations even more sustainable for their customers. Earth! Fire! Wind! Water! Heart! . . […]
The New Era of Banking and Payments: From Real-Time Payments to Super Apps
Autonomous payments, real-time payments, and super apps aren’t just trendy — they’re transformative. Read our blog to grasp their true potential and how to seamlessly integrate them. The banking and payments sector is experiencing a great transformation, driven by the […]
Evolving from SLA to XLA: Enhancing Customer-Centric Services in the Utilities Industry
In this blog post, you can discover how evolving from SLAs to XLAs can transform customer service. Learn the benefits and get a clear roadmap for a seamless transition to redefine your customer experience approach. In today’s fast-paced world, where […]
5 Ways you can reimagine customer service and support for utility companies
In this blog post, we will explore how, by redefining customer service and strategies in the utility industry, we can build a future-ready, technology-driven, enhanced utility industry. When we experience good customer service, we tell two or three people. But […]
Tokenization: democratizing investment across asset classes
Discover how tokenization revolutionizes and democratizes diverse asset class investments, making it a prime opportunity for financial institutions. The investment world is undergoing a massive change, as blockchain technology is reshaping the ways in which investments can be accessed and […]
Improving Your Enterprise with GenAI: Industry Use Cases and 3 Sample Applications
Explore the transformative potential of GenAI in our latest blog, showcasing industry use cases and sample applications that offer practical solutions for businesses ready to innovate. There’s a lot of excitement about generative AI (GenAI) these days, but what does […]
Confronting the 6 Challenges of LLMs: What Every Business Needs to Know
Discover the challenges businesses face with LLMs, from hallucination errors to cost uncertainties, and learn how to overcome these hurdles for effective AI integration. Contrary to popular belief, Large Language Models (LLMs) aren’t quite living up to the hype. While […]
Decentralized Dynamics: Explore Immutable Ledgers
Discover the impact of blockchain on trust and innovation. Uncover how decentralized technology and enhanced security are reshaping industries. Author Note: Similar to the introduction of key characters in an epic or a famous web series, creators often establish a […]
Elevating Customer Experience: Unleashing the Power of Customer Self-Service in Utilities
In this blog post, we will explore the importance of customer self-service for the utilities sector and how we can help develop a positive customer experience, giving our customers meaningful and impactful journeys. “Building a good customer experience does not […]
Webinar – Unlocking the AI Dilemma: Intrusion Detection vs. Privacy Protection
With ransomware and various cyber attacks becoming more frequent and sophisticated, organizations are facing mounting challenges. A prime example is MGM Resorts, which suffered a staggering $80 million loss due to a ransomware incident just last month. Slow detection, lack […]
Credit Union Data 101 – How CDO can harness Risk Analytics, Marketing Analytics and Portfolio Analytics
In this blog you will discover how Chief Data Officers leverage Risk, Marketing, and Portfolio Analytics to steer credit unions towards growth and stability in an evolving financial landscape. In today’s data-driven era, the role of a Chief Data Officer […]
Stay Ahead of the Game: 6 Data Trends Empowering Credit Unions Today!
This blog discusses the top 6 data trends that will empower credit unions in the future. By reading this article, you can understand how to remain well-informed and stay ahead in the evolving landscape. Data analytics in credit unions encompasses […]
Data Insights for Achieving the Perfect Blend of Fraud Prevention and Member Convenience
This article explores how data-driven insights can help organizations strike a balance between robust fraud prevention measures and seamless member convenience. In the ever-shifting landscape of financial services, credit unions find themselves walking a tightrope, trying to protect their members […]
Elevate Your Performance as a Chief Risk and Compliance Officer in Credit Unions with these 5 Data Trends!
As a CRCO, this blog will help you discover how data integration, predictive analytics, governance, and engineering solutions converge to fortify credit unions’ risk management and compliance endeavors. As a Chief Risk and Compliance Officer (CRCO) in the realm of […]
Leveraging Data and AI in Credit Union Marketing: The Chief Marketing Officer’s Guide to Success
This blog discusses how Data and AI are transforming financial institutions to deliver tailored experiences, drive growth, and enhance member engagement. In today’s rapidly evolving financial landscape, banks and credit unions are harnessing the power of data analytics to deliver […]
Unlocking Potential: How Credit Union CMOs Can Thrive Using These 5 Data Trends!
Explore how advanced analytics, omnichannel synergy, hyper-personalization, AI, and the visionary Customer 360 approach are reshaping credit unions for enhanced member experiences and long-term competitiveness in the financial sector. In today’s rapidly evolving financial landscape, credit unions are at a […]
The transition of core banking to the cloud is now
This blog explores why banks are adopting cloud migration for core banking systems and provides guidance on making informed decisions during the transition from mainframe to cloud. We all recognize that a wave of modernization swept through the banking industry […]
Leveraging IoT for diagnostics and maintenance in commercial vehicles
In this blog post, we will explore how IoT is being leveraged to enhance diagnostics and maintenance in commercial vehicles, resulting in improved efficiency, cost savings, and increased fleet uptime. In the world of commercial vehicles, ensuring optimal performance, minimizing […]
What IoT holds for the future of the automotive industry
In this blog post, we will explore the current state of IoT in the automotive industry and delve into the exciting possibilities that lie ahead. The automotive industry has witnessed tremendous advancements over the years, revolutionizing the way we commute […]
The future of phygital and customer experience in retail
In this article, we’ll learn about how phygital is the new reality taking customer experience to a whole new level in retail. Phygital, a portmanteau of physical and digital, is the future of the customer experience. It blurs the lines […]
Navigating the changes brought by the Ethereum Merge
Let’s dive into the changes brought by the Ethereum Merge and what they mean for you, whether you’re a crypto holder, a blockchain app (dApp) developer, a node provider, or a validator. On September 6, 2022, the Ethereum Merge finally […]
Achieving Continuous Authority to Operate (ATO)
In this blog, you will learn about the benefits of cATO and how DevSecOps helps in achieving continuous authority to operate. What is Authority to Operate (ATO)? Authority to Operate is usually described as the authorization or approval given for […]
Simplify security compliance and governance with Authority to Operate (ATO)
In this article, we’ve defined the process of ATO and the industries in which ATO can be applied. We have also discussed the roles and responsibilities to maintain ATO in an organization. What is ATO? Authority to Operate (ATO) is […]
Compliance and security in digital asset custody: what custodians need to know
Read on to learn about the compliance, security, and regulatory elements you need to know to support custody of cryptocurrency and other digital assets. As institutional interest in digital assets heats up, it becomes more vital by the […]
The rise of institutional digital asset tokenization and management
Get our rundown of digital assets and tokenization, the key benefits for investors, why institutional adoption of digital assets is growing, and why financial institutions need to start exploring this new asset class. Digital assets have become a popular asset […]
Credit scoring solution for automated credit decision in the cloud
Implementing a credit scoring solution for automated credit decision in the cloud FinTech providers must identify patterns and signals in a customer’s financial behavior to provide deeper, up-to-date insights into their lending assessment and credit risk. Lenders use these insights […]
EIP-712: Another leap toward widespread adoption of blockchain and decentralized applications (part 2)
Discover the benefits brought by EIP-712, how you can implement the new EIP-712 standards for your own blockchain applications, and how EIP-712 will increase the number of dApp and digital currency users. EIP-712 is here to save the day from […]
EIP-712: Another leap toward widespread adoption of blockchain and decentralized applications (part 1)
With this article, learn the key concepts of Ethereum message signing and why you should not be using the traditional eth_sign signing method. The Ethereum blockchain network is always improving. In keeping with its decentralized and open-source nature, anyone can […]
Should test-driven development be used in automation?
Go through this blog to learn about how TDD helps in automation – you can also understand its significance, benefits and drawbacks before opting for TDD. Spend time to save time. That’s the paradox of automation. Spend more time upfront […]
The Growing Importance of APIs in Banking and Finance
Read on to understand exactly how APIs are gaining steam in the finance world — as well some possible challenges of utilizing these APIs. APIs are becoming an increasingly important part of banking and finance technology. Today, consumers prefer to […]
5 reasons why organizations should adopt cloud native applications
Gaining access to the cloud is the first step that opens the door to a greater scale of interoperability and efficiency unlike any other. As internet speeds continue to increase and 5G services roll out worldwide, cloud-native applications are becoming […]
Data modernization in banking takes on new urgency
Data modernization in the banking sector takes on new urgency as regulatory pressure and regulatory changes continue to increase the complexity and cost of maintaining legacy systems. In order to reap the benefits of data modernization in banking, banks must […]
How to transform from CeFi to CeDeFi
CeDeFi platforms are designed to support the centralized adoption of DeFi. The two concepts may sound conflicting, but you can get the best of both CeFi and DeFi by adopting this hybrid model. There are, however, challenges to make the […]
Top 5 ways cloud will support the future of work
We don’t know exactly what the future of work will look like, but a future involving hybrid work models seems like a good bet. It’s therefore up to business leaders such as CIOs to factor that into their technology roadmaps. […]
How do banks gain benefits by partnering with an MSP?
Why would a bank need a managed service provider (MSP) if they already have an IT team? First, let’s quickly cover the environment that has led to the growing need for MSPs in the banking and financial services industry. Today […]
Global managed services for modern always-on support
Using Global Managed Services enables enterprises to connect with employees, partners, and customers in real time, providing optimal, adaptive digital services. These services also protect enterprise data. Whether your customers need a live chat or an online support ticket, Global […]
The need and importance of data observability
Today, data has become the lifeline of most organizations. Yet, few have complete visibility into their data. As data usage and complexities have grown exponentially, so has the complexity of data systems. The need for Data Observability has never been […]
5 reasons why you need to partner with a managed service provider
A managed service provider (MSP) can serve as a virtual extension of your security team. They can monitor your infrastructure, product/development/staging/DR environments and network for breaches and deploy key security software that can target threats before they occur. They can […]
Banking in the metaverse: reshaping the future of banks
“Why?” was the first thing my colleague said when I brought up the topic of banking in the metaverse. “Aren’t the online banks meeting all the banking needs of the average person?” It’s a fair question. Why does there need […]
Is technology accelerating the end of the monopoly banks have on banking?
The last few years have been marked with disruption and transformation. The transformation has been driven by human resilience to tackle, adapt and improve — be it to adapt to the new normal in the pandemic era or to bring […]
6 factors to determine the right candidates for legacy modernization
If you’re still in the beginning stages of your legacy modernization journey, you’re not alone. An IBM study found that of the 380 CIOs and CTOs surveyed, 24% said that their company is either just starting its modernization journey or […]
Move fast, deliver value and stay compliant with cloud-native
Say My Name “Look in my face; my name is Might-have-been; I am also call’d No-more, Too-late, Farewell.” – Dante Gabriel Rossetti, The House of Life In the business world, many “might-have-been” opportunities fly away just because of a leader’s […]
The 6 pillars of data engineering needed for a 360-degree view of your business
Countless organizations have completed a digital transformation within the past handful of years, but this has led to many of them pulling in more raw data than they know what to do with. This is a good problem to have, […]
How blockchain-based payment systems are strengthening B2B relationships
A vital part of strong business relationships is trust. Trust between businesses promotes loyalty as well as synergy, leading to smoother business operations, increased revenue, and, last but not least, fewer headaches. When that trust doesn’t exist, however, it can […]
Modernizing legacy banking systems: strategies to survive and then succeed
Technology Spillover What happened on Murano island 800 years ago to the glass industry happens to all industries – “Technology Spillover.” Now every company is a technology company, and every business is a digital business, and banks are no exception […]
Managed services IT support closes the cloud skills gap
Cloud spend is definitely on the rise as organizations chase the benefits of cloud. According to Gartner, worldwide end-user spending on public cloud services is forecast to grow 20.4% in 2022 to total $494.7 billion, up from $410.9 billion in […]
5 advantages and 2 challenges of using blockchain for B2B payments
The global business-to-business (B2B) payments market has grown considerably through the last decade, and it will continue to do so. A report by Goldman Sachs found that B2B payments account for $127+ trillion in payment flows and are expected to […]
Top 6 ways to optimize costs and reduce risks in application modernization
Most organizations end up spending a significant portion of their IT budget to settle their compounding technical debt. With pressure on the CIO to reduce costs, the focus definitely is on optimizing costs and reducing the risks involved in application […]
8 things every CIO should know about cloud
CIOs are making important decisions about how technology can accomplish their organization’s goals while keeping in mind current social, technological, and economic trends. Cloud should be front and center of these decisions. Many companies have either started their cloud journey […]
The essential role of observability in digital transformation
Digital transformation is underway at many organizations. They’re moving workloads to the cloud, they’re modernizing their legacy systems, they’re changing business models and processes — all to reap the numerous benefits of being a digitally transformed entity. These changes are […]
The API economy and the pandemic era
In an app-driven world, applications are becoming smaller and agile. They have more moving parts and are becoming event-based. Applications are depending on several hundred APIs for added functionalities, features and personalization. Organizations can still write large monolithic applications with […]
The ‘Great Resignation’ and its fallout for CTOs in 2022
The Bureau of Labor Statistics in its latest report, says, 4.5 million US workers voluntarily left their jobs in the month of November 2021. In the US, the pandemic-era labor market has seen employers locked in tight competition to fill […]
Top 5 cloud computing trends to look for in 2022
We all know what changed in 2020 and 2021 to accelerate cloud adoption. Companies across industries were forced to embrace the cloud, if they hadn’t already. They needed to build resilience, provide their products and services in different ways, and […]
Building an enterprise blockchain application (part 3): invoking Fabric chaincode from your application
In this series of blog posts, we will take you through the steps involved in the design, architecture, and implementation of a fully functional enterprise blockchain application. We will do that by sharing content from the various development stages of […]
Building an enterprise blockchain application (part 2): demystifying the Fabric chaincode with an example
In this series of blog posts, we will take you through the steps involved in the design, architecture, and implementation of a fully functional enterprise blockchain application. We will do that by sharing content from the various development stages of […]
Building an enterprise blockchain application (part 1): design and architecture
Hesitation about blockchain is on the wane and we are seeing increased business adoption across industries. Blockchain, having many potential applications beyond the originally focused financial services industry, has the potential to revolutionize logistics, supply chain, manufacturing, healthcare, government, title […]
9 common myths about legacy systems modernization
Are you having trouble convincing stakeholders to greenlight an application modernization project? Many IT leaders have this problem, and it doesn’t help that there are a great number of myths perpetuated about modernization. This can lead to postponing modernization projects, […]
What are cloud solutions anyway?
Software-as-a-Service (SaaS), public, hybrid, and private clouds With the onset of the pandemic, the chances are you will hear these terms and how useful they are pretty much every day. From your boss to your colleagues to the software industry […]
How DevOps fulfills the promise of agile
At the turn of the century, the world of software development was introduced to a revolutionary new concept — AGILE! No longer were organizations stuck using the time-consuming and inflexible waterfall model to develop quality software. Software’s brightest minds began […]
How data lakes and machine learning can reveal valuable insights
Big data, data lakes, advanced analytics and machine learning (ML), are these tools only meant for tech giants like Google or Facebook? Or can these tools meaningfully assist any business and help it respond to the ever-changing needs of the […]
How chatbots can help you supercharge conversions
From the first inquiry about a product to searching for a solution or logging a service ticket, chatbots assist a customer in real time to ensure they receive what they need when they need it. Whether customers call with a […]
Top 3 contactless payments myths that payment processors should debunk for retailers
In the US, a majority of all transactions at brick-and-mortar stores continue to be driven by cash. The enduring preference for the physical dollar, even during a pandemic, is an anomaly in an increasingly digital world. The 2020 American Express […]
A realistic approach to gamification success
Gamification is no longer the new kid on the block. In 2011, Gartner had predicted that gamification had reached the peak of expectations and was headed into the “trough of disillusionment” in its hype cycle. This meant that gamification was […]
3 ways to use gamification to transform your business operations
As gamification continues to gain momentum in the business world today, it’s not surprising to see that the global gamification market size is projected to reach $37 billion by 2027. But what is it that businesses are expecting from gamification? […]
Top 5 reasons why contactless payments are the need of the hour
We are more than a year into the pandemic, there are a dozen vaccines available for widespread use with more than 3.6 billion doses delivered and yet, there is still a fear of successive COVID-19 waves even in highly vaccinated […]
COVID-19 is accelerating the need for application modernization – here’s how
From disrupting supply chains to changing how customers and employees behave, COVID-19 has affected businesses in every industry in some shape or form. With customer preferences shifting toward online offerings even before the pandemic, many business leaders were either implementing […]
Contactless payments: the new norm in the new normal
Since 2004, contactless payments were set to become the next major trend in consumer payments. Industry analysts, banks, and payment solutions providers all pegged the technology to become predominant to the point of being mundane in just a few short […]